Privacy Policy

Last updated: 13 May 2026

Convert Like Crazy Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, book a call with us, or otherwise engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Convert Like Crazy Ltd is a company registered in the United Kingdom.

Registered office: 48 West George Street, 2nd Floor Glasgow, G2 1BP United Kingdom

Contact email: hello@convert-like-crazy.com

For the purposes of UK GDPR, Convert Like Crazy Ltd is the data controller of your personal information.

2. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Company name and website
  • Information about your business (e.g. revenue, traffic, e-commerce platform)
  • Any other details you share when booking a call, completing a form, or contacting us

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referral source

Information from third parties:

  • Data from booking platforms (e.g. iClosed) used to schedule calls with us
  • Data from analytics and marketing tools

3. How We Use Your Information

Convert Like Crazy Ltd uses your personal information to:

  • Schedule, confirm, and manage discovery calls and meetings
  • Send appointment confirmations, reminders, and follow-up communications
  • Respond to your enquiries
  • Provide our conversion rate optimisation services
  • Send transactional SMS messages relating to your booking (confirmations, reminders, follow-ups) where you have provided your phone number and consented
  • Send occasional marketing communications where you have opted in
  • Improve our website and services
  • Comply with legal obligations

4. SMS Communications

If you provide your phone number when booking a call with Convert Like Crazy Ltd, you consent to receive SMS messages from us related to your booking. These messages may include:

  • Appointment confirmations
  • Reminders
  • Follow-up communications about your enquiry

Message frequency: Varies based on your booking activity.

Charges: Standard message and data rates may apply.

Opting out: You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

Convert Like Crazy Ltd does not sell or share your phone number with third parties for their own marketing purposes. Phone numbers are processed solely for the purpose of communicating with you about your booking and our services.

5. Legal Basis for Processing (UK GDPR)

Convert Like Crazy Ltd processes your personal data on the following lawful bases:

  • Consent — where you have explicitly agreed to receive communications from us (e.g. SMS opt-in)
  • Contract — where processing is necessary to provide services you have requested
  • Legitimate interests — to operate, improve, and market our business in ways that don’t override your rights
  • Legal obligation — where required by applicable law

6. Sharing Your Information

Convert Like Crazy Ltd shares your information only with:

  • Service providers who help us operate our business (e.g. Close CRM, iClosed, email delivery providers, SMS carriers, analytics tools). These providers process data on our behalf under contractual data protection obligations.
  • Professional advisors (e.g. accountants, lawyers) where necessary.
  • Authorities where required by law.

Convert Like Crazy Ltd does not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers are based outside the UK (including the United States). Where Convert Like Crazy Ltd transfers your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms approved under UK GDPR.

8. Data Retention

Convert Like Crazy Ltd retains your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • For active clients and prospects: for the duration of our relationship plus 6 years for tax and legal compliance
  • For booked but unconverted leads: up to 24 months from last contact
  • Where you have unsubscribed or requested deletion: only the minimum data needed to honour your request

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information Convert Like Crazy Ltd holds about you
  • Rectify inaccurate information
  • Erase your personal information (“right to be forgotten”)
  • Restrict how we process your information
  • Object to processing (including for marketing)
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact Convert Like Crazy Ltd at hello@convert-like-crazy.com.

10. Cookies

Our website uses cookies and similar technologies to improve your experience and analyse site usage. You can manage cookie preferences through your browser settings.

11. Security

Convert Like Crazy Ltd implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

Convert Like Crazy Ltd may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this policy periodically.

13. Contact Us

For any questions about this Privacy Policy or how Convert Like Crazy Ltd handles your information, contact:

Convert Like Crazy Ltd 48 West George Street, 2nd Floor Glasgow, G2 1BP United Kingdom Email: hello@convert-like-crazy.com